Charge FAQs

Why is there a charge on my card?

It's a charge for subscription of our

premium health supplements.

It's a charge for subscription of our premium health supplements.

Who is Purely Nutrient? We're a health and wellness brand that creates highly concentrated, potent supplements. We focus on sourcing the most effective forms of ingredients to deliver real strength rather than watered-down alternatives.

Who is Purely Nutrient?

We're a health and wellness brand that creates highly concentrated, potent supplements. We focus on sourcing the most effective forms of ingredients to deliver real strength rather than watered-down alternatives.

Why are you charging us?

Why are you charging us? This is a charge for one of our nutritional supplements, vitamins, or other wellness products purchased from our online store.

This is a charge for one of our nutritional supplements, vitamins, or other wellness products purchased from our online store.

Doesn't ring a bell? If a recent supplement purchase doesn't ring a bell, it's possible a significant other or family member purchased one of our products. We've found that 95% of the time the confusion arises from someone else in the household placing the order with a shared card.

Doesn't ring a bell?.

If a recent supplement purchase doesn't ring a bell, it's possible a significant other or family member purchased one of our products. We've found that 95% of the time the confusion arises from someone else in the household placing the order with a shared card.

Can we get an invoice for the charges? Every time we bill you we send a receipt to the email address you (or your family member) provided when the order was placed. If you need a receipt we can always send you one. Simply email support (at) hello@purelynutrient.com

Can we get an invoice for

the charges?

Every time we bill you we send a receipt to the email address you (or your family member) provided when the order was placed. If you need a receipt we can always send you one. Simply email support (at) hello@purelynutrient.com

Can we get a refund? It depends on what you bought and the status of your order. Each of our products has a specific return and refund policy. You can always email support (at) hello@purelynutrient.com to inquire about the refund policy for the items purchased.

Can we get a refund?

It depends on what you bought and the status of your order. Each of our products has a specific return and refund policy. You can always email support (at) hello@purelynutrient.com to inquire about the refund policy for the items purchased.

Any further questions? You can submit a support request and we'll get back to you as quickly as we can. Please email support (at) hello@purelynutrient.com.