Charge FAQs

Why is there a charge on my card?

Who is Purely Nutrient? We're a health and wellness brand that creates highly concentrated, potent supplements. We focus on sourcing the most effective forms of ingredients to deliver real strength rather than watered-down alternatives.

Who is Purely Nutrient?

We're a health and wellness brand that creates highly concentrated, potent supplements. We focus on sourcing the most effective forms of ingredients to deliver real strength rather than watered-down alternatives.

Why are you charging us?

Why are you charging me? This is a charge for one of our nutritional supplements, vitamins, or other wellness products purchased from our online store.

This is a charge for one of our nutritional supplements, vitamins, or other wellness products purchased from our online store.

Doesn't ring a bell? If a recent supplement purchase doesn't ring a bell, it's possible a significant other or family member purchased one of our products. We've found that 95% of the time the confusion arises from someone else in the household placing the order with a shared card.

Doesn't ring a bell?.

If a recent supplement purchase doesn't ring a bell, it's possible a significant other or family member purchased one of our products. We've found that 95% of the time the confusion arises from someone else in the household placing the order with a shared card.

Can we get an invoice for the charges? Every time we bill you we send a receipt to the email address you (or your family member) provided when the order was placed. If you need a receipt we can always send you one. Simply email support (at) hello@purelynutrient.com

Can we get an invoice for

the charges?

Every time we bill you we send a receipt to the email address you (or your family member) provided when the order was placed. If you need a receipt we can always send you one. Simply email support (at) hello@purelynutrient.com

Can we get a refund? It depends on what you bought and the status of your order. Each of our products has a specific return and refund policy. You can always email support (at) hello@purelynutrient.com to inquire about the refund policy for the items purchased.

Can we get a refund?

It depends on what you bought and the status of your order. Each of our products has a specific return and refund policy. You can always email support (at) hello@purelynutrient.com to inquire about the refund policy for the items purchased.

How your purchase will appear
on your statement

How your purchase will appear on your statement

Important Note: It's normal to see more than one charge from Purely Nutrient on your statement. The number of charges depends on how many special offers you accepted. For example, if you purchased two special offers, you may see three charges in total, including the original item.

This button opens a pre-written email addressed to hello@purelynutrient.com

Any further questions? You can submit a support request by emailing hello@purelynutrient.com and we'll get back to you as quickly as we can, or if you want to go to our customer portal to update or cancel your subscription, just click the button.